Appointment reminder texts
Cut missed appointments with a timely text the day before, sent automatically at the time you choose.
Read moreKnow what happened to every message
Each text you send is logged in your message history with its status. Where networks return delivery information, you can see whether a message reached the handset.
A record of every send
Your message history in Orbis SMS shows what was sent, to whom, when and from which sender. That is useful day to day, for example when a customer says they never received a reminder, and it is invaluable when you need to check what your business communicated during an incident. Search and filter your history instead of relying on screenshots or memory.
Delivery status, where available
After a message leaves our platform, mobile networks may report back on whether it reached the recipient's phone. Where that information is available, Orbis SMS shows it against the message. Typical outcomes include delivered, pending and failed. Not every network or route returns a report, and a delivered status means the handset received the text, not that the person read it. We are always clear about that distinction.
Use the data to improve
Failed deliveries usually point to numbers that are no longer in use, are mistyped or belong to landlines. Reviewing failures after a large send lets you correct or remove those contacts, so future campaigns spend credits only on reachable numbers. Repeated pending statuses can indicate a network issue, and our support team can help investigate if you see a pattern.
At a glance
- Full message history in the portal
- Delivery status where networks report it
- Identify failed and invalid numbers
- Answer customer queries with evidence
- Cleaner lists, fewer wasted credits
See it in the portal
Message history with delivery status for every text
Put it to work
Use cases for delivery reports
Order and delivery updates
Keep customers informed from order to doorstep and cut the where-is-my-order calls.
Read more
Payment reminder texts
Polite, timely reminders that help invoices and balances get paid without awkward calls.
Read moreQuestions
Frequently asked questions
No SMS provider can guarantee delivery. Messages depend on mobile networks, routes and the recipient's handset being on and in signal. Orbis SMS uses UK messaging infrastructure and shows delivery information where networks provide it, so you can see what happened to each message.
Pending usually means the network has accepted the message but the handset has not yet confirmed receipt, for example because the phone is switched off or out of coverage. Many pending messages update once the phone reconnects. Persistent pending results are worth raising with our support team.
Credits are used when a message is submitted for sending, as networks still process the attempt. This is why keeping your contact list clean matters. Reviewing failures and removing invalid numbers reduces wasted credits on future sends.
Related
Works well with
Reports & Analytics
Track usage, spend and campaign results
Learn moreContacts & Groups
Organise contacts, groups and CSV imports
Learn moreBulk SMS
Send one message to thousands in a few clicks
Learn more