Appointment reminder texts
Cut missed appointments with a timely text the day before, sent automatically at the time you choose.
Read moreStaff alerts that reach every member of the team
Not every worker sits at a desk or checks email. A text reaches staff on the shop floor, out on the road or between shifts.
Why it matters
What goes wrong without it
Messaging staff often relies on a mix of group chats, notice boards and phone calls. Group chats get noisy, personal numbers end up shared with everyone, and important updates get buried under social messages. Managers waste time ringing round to find cover for a sickness absence or to tell people a site is closed. Frontline staff in care, retail, hospitality and logistics may not have a work email at all. SMS gives managers a single, reliable way to tell the right people what they need to know, without asking anyone to install an app.
How Orbis SMS helps
Step by step
- 1
Set up staff groups
Import your team from a spreadsheet and organise them into groups such as day shift, night shift, drivers or site managers. Keeping groups up to date when people join or leave means alerts always go to the right people and nobody is left out.
- 2
Save common alerts as templates
Create templates for the messages you send most, such as cover requests, rota publication notices and site closures. Templates mean any manager can send an accurate alert quickly, even under pressure, without worrying about missing important details such as times or locations.
- 3
Send immediately or schedule
For urgent matters, send to the relevant group straight away. For routine messages like a rota going live, schedule the send for a sensible time. Use an approved sender ID with your organisation name so staff recognise the message instantly.
- 4
Confirm it went out
Check message history to confirm the alert was sent and review delivery information where available. If someone's message failed, you can contact them another way and update their number in the contact list. Regular checks keep your staff groups reliable for the next urgent alert.
Features used
Questions
Frequently asked questions
No. Alerts arrive as standard text messages on any mobile phone, so there is nothing to download and no account for staff to create.
Generally yes, provided you have a legitimate reason, hold their numbers securely and limit messages to work matters. Let staff know how their number will be used, and keep your records up to date when people leave.
Alerts sent today are one-way, so include a phone number or clear instruction for responses.
Related
More use cases
Order and delivery updates
Keep customers informed from order to doorstep and cut the where-is-my-order calls.
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SMS marketing campaigns
Promote offers, events and new stock to customers who have chosen to hear from you.
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