SMS for charities, community groups and non-profits

Messages that make a difference

1. 1

   Volunteer shift reminders

   Remind volunteers about upcoming shifts at shops, food banks, helplines or events, including the location, start time and who to report to. Fewer gaps on the rota means services run smoothly and paid staff spend less time ringing round on the morning.

2. 2

   Urgent volunteer call-outs

   When a shift is suddenly short, send a message to a group of volunteers who are happy to help at short notice. A quick text is more likely to be seen in time than an email or a social media post, especially at weekends.

3. 3

   Event reminders and updates

   Send participants the start time, meeting point, parking advice and what to bring before a fun run or sponsored walk, and update them on the day if the weather changes plans. Event messages are welcome when they are timely and useful.

4. 4

   Supporter thank-yous

   Thank supporters after an event or appeal and tell them briefly what their help achieved. A short, warm message builds the relationship without asking for anything, although promoting your aims or asking for further support in it can still count as marketing, so check your consent records first.

5. 5

   Consented appeals and campaigns

   Send fundraising appeals, campaign actions and event promotions to supporters who have opted in to texts. Scheduling and groups help you target the right supporters, and every message includes a clear way to opt out. Removing people who opt out keeps your list healthy and your supporters happy.