SMS for restaurants, pubs and hospitality venues

Messages that make a difference

1. 1

   Booking confirmations

   Confirm each reservation with the date, time, party size and any deposit or cancellation terms. For large groups and set menus, a clear written confirmation reduces disputes later and gives the organiser something easy to forward to the rest of the party.

2. 2

   Same-day reminders

   Schedule a reminder on the morning of the booking. It prompts guests who can no longer come to let you know, giving you a chance to resell the table to walk-ins or your waiting list rather than discovering an empty table at eight o'clock.

3. 3

   Event and offer campaigns

   Promote quiz nights, live music, tasting menus or Sunday roasts to guests who have opted in. Scheduling campaigns for the late morning or early afternoon puts the offer in front of people while they are still deciding where to eat or drink that evening.

4. 4

   Staff shift alerts

   Text your team about extra shifts, rota changes, early starts for a big function or a late delivery. Groups for kitchen, bar and front of house mean each message goes to the right people, and it does not rely on everyone checking a busy group chat.

5. 5

   Venue updates

   Let regular guests and members know about refurbishment closures, new opening hours, menu launches or changes to parking. A short text is often the only update people will actually notice before they set off, which saves them a wasted journey.