Appointment reminder texts
Cut missed appointments with a timely text the day before, sent automatically at the time you choose.
Read moreBooking confirmations customers can rely on
A booking confirmation text reassures customers that their table, room, class or slot is secured and gives them the details in one place.
Why it matters
What goes wrong without it
When a customer books by phone or in person, they often leave without anything in writing. Later they are unsure of the time, which branch they booked, or whether the booking went through at all. That uncertainty leads to calls to check, double bookings, people arriving at the wrong time and avoidable no-shows. Confirmation emails help, but not every booking captures an email address and many go unread. A short confirmation text puts the essential facts on the customer's phone straight away, where they can find it again on the day.
How Orbis SMS helps
Step by step
- 1
Capture mobile numbers at booking
Ask for a mobile number when taking bookings, and explain that it will be used to confirm and remind. Import new bookings regularly from your diary or booking tool as a CSV, or add contacts directly in the portal for walk-in bookings.
- 2
Save a confirmation template
Create a template with your business name, the customer's first name, the date, time and location, and a number to call for changes. Clear, consistent confirmations help customers trust the booking and cut down on checking calls to your front desk.
- 3
Send confirmations promptly
Send confirmations soon after bookings are taken, ideally the same day. For busy venues, batch the day's bookings into a group and send once or twice a day. Pair confirmations with a scheduled reminder closer to the date for the best results.
- 4
Use your sender ID and records
Send from an approved sender ID that shows your business name, so the confirmation is instantly recognisable. Message history gives your team a quick way to check what a customer was sent if they call with a question about their booking.
Features used
Questions
Frequently asked questions
No. Confirming a booking the customer has made is a service message. Keep it about the booking. If you want to promote other services, send that separately as marketing with consent and an opt-out.
Today, most businesses batch confirmations through the portal once or twice a day.
Usually, yes. A confirmation reassures the customer at the time of booking, and a reminder the day before helps make sure they turn up. Both can be prepared in advance with templates and scheduling.
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