Booking confirmation texts
Confirm bookings instantly with the date, time and details customers need to hand.
Read moreSMS for estate agents, letting agents and landlords
Keep applicants, tenants and contractors in step with timely text messages. Orbis SMS helps property teams cut no-shows and missed access appointments.
The challenge
Why property & lettings turn to SMS
Property teams spend a surprising amount of time arranging access. Viewings are missed because applicants forget or find another place, contractors arrive to find nobody home, and inspections slip because tenants never saw the letter. Rent arrears need prompt, polite follow-up, but phone calls are hard to fit in and emails go unanswered. Meanwhile, good applicants want to hear about new listings quickly, before a property is let. Agents also face a growing problem with fraud, where criminals pose as agents or landlords to divert deposits and rent payments.
How Orbis SMS helps
Messages that make a difference
- 1
Viewing confirmations and reminders
Confirm each viewing with the address, time and the name of the branch, then schedule a reminder for the morning of the appointment. Applicants who have changed their minds are more likely to let you know, which saves negotiators a wasted trip across town.
- 2
Maintenance and access notices
Tell tenants when a contractor, gas engineer or inspector is due, the date and time window, and what access is needed. A written notice by text supports your record of giving appropriate notice and helps contractors get in at the first attempt.
- 3
Rent reminders
Send a neutral reminder a few days before rent is due or shortly after it is missed, quoting the property reference and the usual way to pay. Early, friendly contact often resolves an oversight before it becomes arrears and a much harder conversation.
- 4
New listing alerts
Text applicants who have opted in to hear about new properties matching their search, such as two-bedroom flats in a particular area. Speed matters in a busy lettings market, and an SMS is more likely to be seen quickly than an email newsletter.
- 5
Building and block updates
For blocks and managed developments, send updates about lift outages, water shutdowns, fire alarm testing or bin collection changes. Groups by building mean only the residents affected receive each message, which keeps texts relevant and trusted. Templates make recurring notices quick to send.
Good practice
Compliance notes for property & lettings
Texts about tenancies, viewings and maintenance are service messages, but new listing alerts and valuation offers are marketing and need consent or a valid soft opt-in. Rent reminders must be fair and not threatening. Never send new bank details by text, and remind tenants that you will not, because payment diversion fraud is common in property. Follow your notice obligations for access, and keep tenant data only as long as you need it.
General information only, not legal advice. See our guide to UK SMS marketing rules and Acceptable Use Policy.
Use cases
Popular with property & lettings
Payment reminder texts
Polite, timely reminders that help invoices and balances get paid without awkward calls.
Read more
Customer service updates
Let customers know where their query, repair or application stands without waiting on hold.
Read moreQuestions
Frequently asked questions
A text can be a helpful record that you gave notice, but some legal notices must be served in a particular way, so do not rely on SMS for those. This is general information, not legal advice. Check your tenancy agreements and current legislation.
Yes, if they have opted in to receive property alerts by text, or the soft opt-in applies. Record when and how they agreed, include an opt-out in every message and remove people who ask to stop or who have found a home.
For now, include your phone number or the usual repair reporting route in your messages, and use a named sender ID so tenants can recognise genuine messages from you.
More industries
See how others use Orbis SMS
Industry
Healthcare & clinics
Appointment reminders, clinic updates and short-notice slots for patients.
Industry
Dental practices
Recall prompts, appointment reminders and practice news for NHS and private dental teams.
Industry
Salons & beauty
Booking confirmations, reminders and rebook prompts for salons, barbers and therapists.